Professional Services enhance your existing organization providing expertise in the exact area of need. Are you looking to support business growth, digital excellence, streamline processes and operations, introduce new products, capture market share, enhance customer satisfaction, lower expenses, build a viable business plan, enhance your corporate environment, or increase employee morale and productivity? These are all connected.
Business strategy and crafting solutions for your business is a thoughtful process. It starts with ideation based on your goals and situation. I transform that information into a strategic plan. Then, design is transformed into a structural blueprint ready for tactical deployment.
Be in the right place for Consumer, Market, Industry, and Technology Shifts … Digital integration and automation is mandatory for business effectiveness, organization flexibility, market alignment, and customer engagement. – Bob
Strategic Advisory and Implementation Services
Marketing and Sales
- Go To Market strategy and execution
- Strategy: digital, business, product, market, organization
- Business cases
- Market demand and pricing models
- Campaigns and connecting with your customers
- Positioning your value
- Testing: PoCs and Prototypes
- Customer retention and growth
- Account restoration
Communications
- Channel unity for omni-channel
- Connecting customers
- Employee engagement
- Reaching the audience
Product portfolio alignment
- Aligning opportunity to product
- Solution Management Life Cycle
- Managing intake and go-no-go decisions
Customer centricity
- B2C business models to align to consumer opportunities
- Connected healthcare and consumer engagement
- Connected consumers through mobile, IoT, and digital
- Customer success and relationship management
- Customer engagement
- Customer satisfaction
Experience management: customer, employee, and user
- Understanding your consumer: behaviors and engagement
- Decision management: decision stream and mapping
- Social media implications and ZMOT
- Journey mapping
Digital excellence
- The connected business
- Digital acceleration
- Digital mindset for adoption
- Process management
- Resolving app gaps and exposing data
- Digital overlays and digital bridges
- COEs and innovation labs
Technology integration
- IoT and the future of Controlled Living
- Enablement: mobile and connected devices
- Portals and self-service
Cultural rejuvenation
- Impact on consumer engagement
- Culture as the brand
- Shaping through identity and purpose
- Diversity and Inclusion
Organizational thinking
- GOST model
- Thoughtful methodology
- Critical thinking
- Decision-making for engagement
Leadership
- Key principles and core qualities
- Noble vs. corrupt
- Mentoring
- Path to success and effectiveness
- The privilege to serve
- Maturity cycle
Sample Workshops
- Path to B2C in healthcare: models, approaches, strategies, and consumer centricity
- Customer experience: integration, journeys, and Channel Unity
- Consumer behaviors: insights to targeted campaigns
- Consumer engagement and decision management
- Cultural rejuvenation and culture as the new brand
- Online site and app planning: preparation, creation, and operations
- Go to market planning: Idea to concept to launch
- Building out your product portfolio with strategic intent and KPIs
- Diversity and Inclusion with cultural impact
- Thinking and decision-making for superior leadership