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Basking Ridge, NJ US
Mon-Fri: 9am – 5pm ET
Get to know Bob
Strategist and implementer specializing in customer-centricity, customer experience, consumer engagement, digital enablement, product go to market, diversity, and cultural rejuvenation.
- Former Executive Advisor at Appian
- Former VP, CX & Engagement at UnitedHealth
- UnitedHealth – health engagement platform
- Leadership roles at Lucent Tech and AT&T
- Bell Labs – 3 patents and 3 inventions
- Bell Labs – Voice gateway product (pre Alexa)
- Certified in cultural transformation by Senn Delaney
Wrote the book on Commercializing Consumer Engagement
Understanding human behaviors for consumer experience, decision-making, and engagement.