Imagine operating with excellence as a connected business … growing revenue
Excellence. Change can be difficult and digital offers new challenges that require a helping hand and a different perspective. Experience the care and attention as we work together by listening to your vision and understanding your business, organization, products, and customers. This is about connecting with your business and experiencing what you do … it is more than a job to us.
Process. Together, Studio IQ will walk you through the steps. We have tools and methodologies but it is ‘deep thinking’ that drives the process … every business is different. Studio IQ takes this personally and measures our success by your growth.
Take aim … going from here to there
Whole. Understanding the big picture of your business is critical. Our background is deep in business, culture, digital, industries, customers, partners, and technology.
Connected. Your business is a collection of moving parts and if they are not all coordinated, it can be chaos. We break the business down in chunks, assess it, and develop integrated solutions.
Let’s focus on moving 1 or 2 steps up the maturity model. Change is possible with careful and thoughtful planning and applying effort where it makes sense.
The smart, better way to a mature business
Everything must work in sync
We keep in mind your ability to makes changes since no change will occur if it is not adopted. We will guide you through all of this together. Change readiness comes with shifting mindsets and trust.
Building a culture to support an environment for success and change is critical. Decision-making is key to effective management, so businesses must enable its workforce with how to think effectively, and stop poor assumptions and knee jerk reactions that form chaos.
Building simplified processes that connect and enable the business empowers the organization as well as generates useful interactions with its customers. Experiences engage employees and customers to form loyal relationships and product adoption that lead to business growth. Ultimate success occurs when the whole is connected and works smoothly in unity.
Change readiness
Organization
System
- People
- Process
- Capability
- Technology
- Data
- Plans
- Policy
Studio IQ Process
Your Business Effectiveness Quotient Assessment is the heart of the process. The assessment powers strategic change by deploying specific programs. An informative growth dashboard showing views on progress. The CX vs. Jobs assessment shows your customer relationship and engagement effectiveness.
Two proprietary assessment tools to guide strategy, decision-making, changes, and programs/initiatives from beginning to end instead of a massive, inflexible plan.
Comprehensive Business Effectiveness Quotient Assessment
Measure capability, effectiveness, and effort in all areas of the business matrix.
You focus on fixing what needs to be corrected, eliminating gaps, and growing in areas to realize growth.
This is a tool to expose areas requiring process fixes and digital enhancements to make a fully connected business. This makes digital (business) transformation doable and understandable.
The scorecard keeps track of progress from an initial baseline along all key areas of the company.
Customer Value and Relationship Maturity Assessment
An example of a company whose products performed the jobs well but suffered in customer experience resulting in low sales growth.
New programs shifted the company into a better CX position to engage their customers as a valued partner instead of a commodity service vendor.
Another tool plots your position on a Customer Value Matrix showing customer experience (x axis) vs. Job to be done (y axis).
This is an extension of the work done by Clayton Christensen while at Harvard Business School. I added a CX axis to the “jobs to be done” axis to track relationship maturity and customer engagement. Be in the shaded for customer loyalty.
Looks simple? It’s where many companies fail.
Something holding you back? Let’s figure it out together and how to grow.
Partners
Studio IQ works with experts in the industry to provide the best expertise across the business.
- Dennis Robbins Ph.D., M.P.H. – Population health strategies, solutions, payment systems, and ethics
- Zach Messler – Product marketing, value messaging, and customer communications
- Dave Sparkman, Spark Your Culture – Culture shaping and organization alignment
- Joe Contino, Contech Systems – Full service staffing solutions
Sample Workshops
- Consumer centric: models, approaches, strategies
- Customer experience: journeys and Channel Unity
- Consumer behaviors: insights to targeted campaigns
- Consumer engagement and decision management
- Cultural rejuvenation and culture as the new brand
- Online site and application planning
- Go to market planning: Idea to concept to launch
- Building out your product portfolio with strategic intent
- Diversity and Inclusive cultures
- Thinking and decision-making for organizational thinking
- Leadership and engagement